Effective Date: 1 September 2026 · Last Updated: 28 August 2026
This Privacy Policy explains how your personal information is collected, used, stored and protected when you visit our website at dawncosmos.buzz, use our digital storefronts, place an order, or communicate with our customer service team. We are Suizhou Xuyu E-Commerce Co., Ltd., an e-commerce company registered in China, with our registered office at No. 8 Wenzhou First Street, Wenfengta Commercial Center, Dongcheng, Zengdu District, Suizhou - 441300, China (CN). Our global retail brand is DawnCosmos, and the services described in this policy are developed and operated by the developer DawnCosmos on behalf of the company.
We know that personal data is sensitive by nature, and we treat it with care. This policy describes the information we receive from you, the information we collect automatically when you use our platforms, the purposes for which we process that information, and the choices and rights you hold. By using our website or placing an order with us, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please do not use our services.
This policy applies to all visitors of our website, all registered customers, all recipients of our marketing communications, and all business partners who interact with us through the DawnCosmos platform. It does not apply to the practices of third-party companies that we do not own or control, even where those companies can be reached through links on our website.
The personal information we collect falls into several categories depending on how you interact with us. When you place an order, we collect the details required to complete that order, including your name, delivery address, email address, telephone number and the products you wish to purchase. When you create an account, we collect your login credentials, profile preferences and order history. When you contact our customer service team by email, by phone or through the contact form, we collect the content of your message and the contact details you provide.
For payment processing, we collect the information necessary to accept your payment, such as the billing address and, in some cases, a payment identifier. We do not store full card numbers on our own servers. Payment details are handled by our licensed payment processors under their own security standards. For deliveries, our logistics partners receive your name, address and phone number so that parcels can be routed and delivered to the correct location.
If you apply for a business partnership, a wholesale arrangement or a bulk order, we may collect additional information such as your company name, tax registration details, business address and the nature of your commercial relationship with us. We collect only the information that is reasonably necessary for the purposes described in this policy, and we avoid collecting data that serves no clear purpose for the services we provide.
When you visit our website, we automatically collect certain technical information about your device and your visit. This includes your IP address, browser type and version, operating system, device type, the pages you view, the time and date of your visit, the referring page that brought you to our website, and general usage patterns across the platform. This information is collected through server logs, cookies and similar tracking technologies.
The purpose of automatic collection is to keep our website secure, to diagnose technical problems, to understand how visitors use our pages, and to improve the performance and usability of our storefronts. The data collected automatically is generally aggregated so that it cannot be used to identify a single person directly, although in some cases the data may be combined with other information we hold about you.
We also collect information about the performance of our email communications, such as whether a message was opened and whether a link within it was clicked. This helps us measure the relevance of our communications and adjust our outreach so that we send fewer, more useful messages. You may opt out of marketing communications at any time using the instructions included in every marketing email.
We use your personal information to provide and improve our services. This includes processing your orders, confirming your purchases, arranging payment, coordinating delivery with logistics partners, and keeping you informed about the status of your shipments. We also use your information to respond to your enquiries, resolve disputes, provide customer support and honour the terms of our warranty and return policies.
Beyond the direct fulfilment of orders, we use information to improve our website and storefronts, to personalise the browsing experience, to prevent fraud and misuse, and to protect the security of our systems. With your consent, we use your contact details to send product recommendations, seasonal promotions and service announcements. You can withdraw that consent at any time without affecting the service you receive from us.
We may also use your information to comply with our legal obligations, to respond to lawful requests from regulators and authorities, and to enforce our terms of service and this policy. When we rely on your information for these purposes, we do so on the legal bases described in the next section. We do not sell your personal information to any third party, and we do not use your data for purposes that are incompatible with the ones described in this policy.
We process personal information on several legal bases. The first is contract performance: we must process your order details, delivery address and payment information to fulfil the contract we enter into when you place an order. Without this information, we cannot process your purchase, arrange shipping or provide the delivery services you request.
The second basis is your consent. Where we process your data for marketing, for optional cookies, or for other purposes that require explicit permission, we ask for your consent before we begin processing. You may withdraw your consent at any time through the preference centre, the unsubscribe link in our emails, or by contacting us directly.
The third basis is legal obligation. We may need to process certain data to comply with accounting rules, tax laws, customs requirements and other applicable regulations. The fourth basis is legitimate interest, which we rely on for security monitoring, fraud prevention, analytics and the general improvement of our services. In every case where we rely on legitimate interest, we balance your rights and expectations against our operational needs and we apply appropriate safeguards.
Our website uses cookies and similar technologies to make the browsing experience smoother and more useful. A cookie is a small text file placed on your device when you visit a website. Strictly necessary cookies keep essential features working, such as remembering the contents of your cart and keeping you logged into your account. These cookies are required for the website to function and cannot be switched off.
Preference cookies remember the choices you make, such as your language, region and display settings, so you do not have to set them again on every visit. Analytics cookies help us understand how visitors reach and move through our website, which pages are most popular and where visitors encounter difficulty. These cookies collect information in an aggregated form.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, although some features of our website may not work correctly if you disable essential cookies. When you first visit our website, we may display a notice describing our use of cookies and asking for your consent to non-essential cookies. Your choices are respected and stored for the relevant session.
We share your personal information only with the parties that need it to deliver our services. Payment processors receive the information required to complete a transaction. Logistics and delivery partners receive your name, address and phone number so they can transport and deliver your parcel. These service providers are authorised to use your data only to perform their contracted tasks and may not use it for their own purposes.
We may disclose information to government authorities, regulators or courts when required by applicable law, regulation, legal process or enforceable government request. We will make reasonable efforts to notify you before such disclosure where the law permits us to do so. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, to protect the safety of any person, or to investigate suspected fraud.
In the event of a merger, acquisition, reorganisation or sale of assets, your personal information may be transferred as part of the business assets. In such a case, we will require the receiving entity to honour the commitments made in this policy, and we will notify you of any material change in the control of your data. We never sell your personal information to advertisers or any other third party.
Because we operate an international e-commerce business, your personal information may be transferred to and processed in countries other than the one in which you reside. Our operations are based in China, and our payment processors, logistics partners and technology providers may be located in other countries, including regions in Asia, Europe and the Americas. These transfers are necessary to provide you with our cross-border services.
When personal information is transferred across borders, we apply appropriate safeguards to protect it. We select partners who maintain strong data protection practices, we enter into agreements that include data protection clauses, and we require that transfers take place in accordance with applicable law. The specific safeguards depend on the country and the type of processing involved.
By placing an order with us or using our website, you acknowledge that your information may be processed in countries with data protection laws that differ from those of your home country. We will take reasonable steps to ensure that your information receives an adequate level of protection wherever it is processed, in line with the commitments described in this policy.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. Order records are kept for the period required by accounting and tax regulations, which in most jurisdictions is at least five years from the date of the transaction. This allows us to resolve disputes, honour warranty obligations and comply with our financial and legal duties.
Account information is retained while your account remains active, and for a reasonable period afterwards to allow for reactivation. Customer service correspondence is retained for as long as needed to resolve the enquiry and for a limited period afterwards for quality assurance purposes. Analytics data is kept in an aggregated and anonymised form for as long as it remains useful for improving our services.
When personal information is no longer needed, we delete it or anonymise it so that it can no longer be linked to you. In some cases, we may be required by law to retain certain records for longer periods. Where you have exercised your right to deletion, we will delete your personal information unless a legal obligation or a legitimate business need requires us to keep it.
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to access the personal information we hold about you, the right to request correction of inaccurate or incomplete data, the right to request deletion of your data, the right to object to processing, and the right to request a portable copy of the data you have provided to us.
If you wish to exercise any of these rights, please contact us using the details in the Contact Information section of this policy. We will respond to your request within the timeframes required by applicable law. To protect your account and your data, we may ask you to verify your identity before acting on your request. We will not charge a fee for reasonable requests, although we may charge a small fee where a request is manifestly unfounded or excessive.
You also have the right to withdraw consent at any time where we rely on consent as the legal basis for processing. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal. If you are dissatisfied with the way we handle your data, you may lodge a complaint with the data protection authority in your jurisdiction, and we will cooperate with any such authority in resolving your concern.
Our website and services are intended for adults who are at least eighteen years of age, or the age of majority in their jurisdiction. We do not knowingly collect personal information from children under the age of thirteen. Our products are not targeted at children, and we expect that purchases on our platform are made by adults acting on their own behalf.
If you are a parent or guardian and you believe that your child has provided personal information to us without your consent, please contact us immediately using the details in the Contact Information section. We will take steps to remove the information from our records and to close any account created without proper consent.
We encourage parents to monitor their children online and to talk to them about safe internet use. Where we become aware that we have collected personal information from a child in circumstances that violate this policy, we will delete that information as promptly as possible. We do not use the personal information of children for any purpose, including marketing.
The security of your personal information is important to us. We use administrative, technical and physical safeguards designed to protect your data against unauthorised access, disclosure, alteration and destruction. Access to personal information within our company is limited to the employees who need it to perform their duties, and those employees are bound by confidentiality obligations.
We use encryption technologies for data transmitted between your device and our servers, and we apply appropriate technical controls to protect data at rest. Our payment processing partners maintain their own certifications and standards for the secure handling of card data. We review our security practices regularly and update them in response to new risks and technologies.
Despite these measures, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security, but we will act promptly if a security incident affecting your data comes to our attention, and we will notify you and the relevant authorities where required by applicable law.
Our website may contain links to websites, platforms and services operated by third parties. These include payment processors, logistics tracking portals, social media pages and other resources that are not under our control. This Privacy Policy applies only to the data collected on our own website and in connection with our own services.
When you leave our website and visit a third-party site, that site has its own privacy policy that governs how it collects and uses your information. We encourage you to read the privacy policy of every website you visit. We are not responsible for the privacy practices, content or security of third-party websites, even where we provide a link to them for your convenience.
Where a third party processes your data on our behalf, we require that party to follow our data protection instructions and to implement appropriate security measures. We review our key service providers on a regular basis and we do not allow them to use your personal information for purposes unrelated to the services they perform for us.
We may update this Privacy Policy from time to time to reflect changes in our practices, in the law, or in the technology we use. When we make material changes, we will post the updated policy on this page and update the Last Updated date shown at the top of the document. Where a change is significant and affects your rights, we will take reasonable steps to notify you, for example by email or by a notice on our website.
We encourage you to review this policy periodically so that you stay informed about how we are protecting your information. Your continued use of our website and services after the posting of an updated policy constitutes your acceptance of the revised policy. If we intend to use your personal information in a way that is materially different from what was described when the data was collected, we will obtain your consent where required by law.
The version of this policy in effect at the time of your transaction is the version that governs that transaction, unless a later version has been expressly accepted by you. For clarity, the English version of this policy is the authoritative version for all purposes.
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us. We welcome the opportunity to address your concerns and we will respond to all legitimate enquiries within a reasonable timeframe.
Company: Suizhou Xuyu E-Commerce Co., Ltd.
Brand and Developer: DawnCosmos
Address: No. 8 Wenzhou First Street, Wenfengta Commercial Center, Dongcheng, Zengdu District, Suizhou - 441300, China (CN)
Email: chat@dawncosmos.buzz
Phone: +15513505018
Website: www.dawncosmos.buzz